Technology Assistance

Silver Surfers Technology Coaching

This program is FREE and in-person with virtual options

Seniors work with coaches in a classroom setting twice a week for four weeks to learn how to navigate the internet and feel more at home with technology. Coaching and support are provided virtually for the next eight weeks. Coaches teach seniors how to use tools including:

• Wi-Fi
• Email
• Zoom
• Telehealth
• Apps
• and more!

Program participants must:

• Be 60 or older
• Be willing to commit to 2 Sessions a week for 4 weeks.
• Have access to a Wireless Connection (Wi-Fi)
• Have a Tablet or Computer with a camera (a device may be provided by Senior Services for those in need)

Silver Surfers began as a collaborative effort to offset the risks of social isolation by helping older adults learn to use technology. Senior Services, PrimePlus Senior Centers, Westminster-Canterbury Senior Living Community, Eastern Virginia Medical School, and the Birdsong Foundation joined forces to create the HealthWise Connectivity Project.

Now called Silver Surfers, the program’s goal is the same, and Senior Services continues to help seniors get connected across South Hampton Roads and Western Tidewater.

FAQs

1. How can Silver Surfers help me?
   Silver Surfers helps older adults build everyday tech skills that make it easier to stay connected, access services, and live more independently.
2. Whom does the program serve?
   Silver Surfers is for adults 60+ in Southeastern Virginia who want more confidence using technology, especially those facing isolation or limited access.
3. What kinds of technology support can participants receive?
   Participants can get help with basic skills: Wi-Fi, email, apps, video calls, and telehealth prep based on their goals and comfort level.
4. Can caregivers or family members participate in sessions?
   Caregivers and family members can support the process, but sessions stay focused on building the older adult’s own confidence and independence.
5. Does Silver Surfers help someone get ready for virtual medical appointments?
   We help participants understand telehealth, recognize provider links, and feel more prepared for virtual visits.
6. Can Silver Surfers coaches log into patient portals, handle medical information, or sit in on appointments?
   Coaches do not access patient portals, handle protected health information, store passwords, or sit in on appointments.
7. Can coaches assist with benefits applications, legal forms, or financial transactions?
   Coaches teach technology skills only and do not manage medical, legal, or financial tasks.
8. What if I don’t have a device or internet access?
   Please let us know, and we will do our best to provide you with a device and connectivity to participate in the program.
9. How are sessions delivered?
   Support may be offered one-on-one in person, at home via video calls, or in small classroom-style settings. Small classroom settings are Problem-Focused Workshops that promote skill development for participants who are already proficient in basic technology. Novice participants usually begin with one-on-one coaching.
10. How long does the program usually last?
    It varies based on the participant’s needs, pace, and learning format. Typically, the initial phase of the program lasts 4 weeks. Participants are encouraged to explore independently for up to 8 additional weeks if registered in the online course.
11. What outcomes can I expect from the program?
    Successful completion of the program creates stronger digital confidence, safer online habits, better communication, and more independence with everyday technology.