When you have questions and concerns about nursing homes, assisted living facilities, adult care service or home health care service, you need answers. The Long-Term Care Ombudsmen is empowered through the Code of Virginia to access medical charts and interview residents when formal complaints are filed with them. Their findings are forwarded to the regulatory and licensing agencies overseeing the nursing homes and assisted living facilities. Senior Services administers the Long-Term Care Ombudsman Program for the region. The Ombudsmen can also mediate issues and concerns between you and your provider such as qualify of life and care, as well as residents’ rights. They also provide counseling and community education on such topics as long-term care services, aging-related issues, residents’ rights and quality-of-care.

There is no eligibility requirement other than that your issue must involve a nursing home, an assisted living facility or a home health agency providing long-term care.

No fee: This is a free service.

For information, call our Long-Term Care Ombudsman Program at 1-800-766-8059.