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Obtain and complete the Internal Employment Application from the Staff Portal. Return the completed application and your updated resume in person to the Human Resources department.


Last Updated April 16, 2015

If you enjoy working with people who are dedicated to helping seniors and their families, consider a job at Senior Services.


Pay Range - $29,800 - $33,000 commensurate with experience

General Definition of Work:

Counsels older adults, persons with disabilities, and care givers about benefit options and assists with benefit applications. Collaborates with other agencies and organizations to increase referrals.  Educates the public through presentations and events. Travels to locations throughout Southampton Roads with occasional evening or weekend hours. Specialized training and certification is provided. Work is performed under the general supervision of the Benefits Counseling Supervisor.


A flexible work schedule with some weekends and evenings is required.

Supports the agency’s Aging and Disability Resource Center by facilitating referrals to Senior Services’ programs and other agencies. Assistance is provided through one to one counseling, community events, and group presentations. Travel to other locations may occur.


Typical Tasks:

  • Counsels individuals face to face or by phone to assist them with selecting medical and prescription drug coverage and other benefits that best meet the individual’s needs.

  • Uses internet based tools and specialized training to research and compare benefit plans

  • Gathers and enters detailed confidential health related and income data into an on- line application system.

  • Maintains timely and accurate documentation, utilizing electronic client files and compiles data for monthly reports.

  • Researches and answers complex questions about benefit claims and eligibility.

  • Refers individuals to other community resources as needed.

  • Conducts group presentations and participates in community events to promote benefit enrollments and educate about fraud awareness.

  • Collaborates with businesses, individuals, health and social service agencies, civic and faith based organizations to perform outreach to Medicare beneficiaries. 

  • Mentors and trains volunteers, as assigned

  • Participates in conferences and teleconferences, as required, to obtain and retain certification.

  • Performs other duties as required.


Knowledge, Skills, and Abilities

Knowledge of counseling techniques; Knowledge of the Medicare and Medicaid programs and community resources. Knowledge of HIPAA privacy and security guidelines as it relates to Protected Health Information. Detail oriented with strong organizational skills. Excellent communication and interpersonal skills. Able to work well independently in a fast paced environment. Flexible and willing to work as part of a Team. Demonstrated proficiency in the use of the internet, databases, spreadsheets, word processing, and other software currently used by the Agency.


Education and Experience

  • Bachelors Degree preferred.

  • Experience in customer service by phone and in person, to include daily use of computers to complete work tasks.

  • Experience in public speaking and/or leading educational events.

  • Nonprofit organization experience preferred.

  • Certified Benefits Counselor designation within 90 days of position acceptance.  Agency provides training and assistance to candidate.

  • Acceptable criminal background check

  • Valid driver’s license, auto insurance, and acceptable driving record.


Licensed insurance brokers are not eligible for hire.





DRIVER, Transit Department, Pay Band 4

Salary: $10.00 per hour



Seniors often need rides to and from medical and therapy appointments, wellness centers, senior centers and adult day care centers.  We are looking for Drivers to work days, evenings and Saturdays.  If you have outstanding customer services skills, can operate a passenger van OR wheelchair van to transport elderly and disabled persons to and from congregate meals, medical appointments, business, and/or shopping or recreational destinations, come work with us a Driver. 


Requires High School Diploma/GED plus (1) year experience in the operation of motorized equipment.  Must possess a valid Commonwealth of Virginia driver’s license and a good driving record with at least a plus 2-point balance. We need Drivers for available routes in the cities of Southampton Roads, Suffolk, Franklin, Isle of Wight and Southampton Counties.


Typical Tasks:

  • Operates passenger van, wheelchair van or car and picks up elderly and disabled persons for congregate meals, medical appointments, business, shopping or recreational destinations, and returns them to their homes.

  • Assists participants in and out of vehicles

  • Delivers meals to individual homes and congregate meal sites

  • Delivers supplies to kitchen or sites as directed

  • Maintains vehicle logs and trip records.

  • Ensures vans, cars and coolers are properly cleaned, fueled and maintained

  • Lifts and moves meal containers

  • Picks up supplies, food and equipment from vendors

  • Picks up donations, raw foods and deliveries for special functions

  • Ensures customer safety

  • Receives and completes requests for transportation

  • Enforces sanitation and health regulations

  • Receives and forwards complaints to appropriate individuals

  • Reports unusual events, emergencies, customer incidents and accidents and handles in accordance with established Agency policy and procedures

  • Participates in education and training programs

  • Serves as back-up Driver when needed

  • Performs clerical/computer tasks as needed

  • Performs other duties as required


Knowledge, Skills, and Abilities

  • General knowledge of the principles and practices of operating and servicing vans

  • Versed in traffic laws and regulations governing van operation

  • Skill and care in the operation of the equipment; able to comprehend and follow oral and written directions   

  • Able to make minor repairs, adjustments to equipment, and must be dependable 

  • Ability to use personal computer


Physical and Mental Abilities

  • Ability to lift up to 25 lbs. on a repetitive and frequent basis and up to 50 lbs. occasionally

  • Requires frequent reaching, balancing, and/or pushing to assist persons in and out of agency vehicles

  • Ability to safely handle persons of varying weights and heights who are mobile, utilize walkers and canes, or are in wheelchairs

  • Requires agility to repetitively climb in and out of agency vehicles on a frequent basis

  • Requires being able to perform work indoors and outdoors as work is subject to weather conditions


Minimum Qualifications

  • Requires a High School Diploma or General Equivalency Diploma

  • One (1) year experience in the operation of motorized equipment

  • Must possess a valid driver’s license and acceptable driving record with a +2 or above point balance








EEO/Drug Testing/Criminal History Check Employer
The above positions are open to internal & external candidates simultaneously until filled.

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SSSEVA is a United Way PartnerChoose to help seniors in the Hampton Roads community when you give to the United Way at work. Write in Senior Services of Southeastern Virginia on your United Way “Combined Charities Campaign” form; #5065 on your “Commonwealth of Virginia” campaign form; or #47980 on your “Combined Federal Campaign” form.